The most common problem we get in reported to customer service is that a customer cannot book a service with a certain therapist, the solution is simple - that therapist was not linked to that service in the diary set-up.
Every time you enter a new service you must assign staff to it, this is done under the diary tab in 'My Account'.
This feature is important as not all staff can necessarily provide all services.


YouBookIn is very easy to use and set-up, but the best system in the world -Like Carlsburg we like to think it is probably us - is only as good as the data you input into it.
So in summary - a little care and attention to detail at the set-up stage will pay dividends later. Having said that the majority of people set-up YouBookIn without any problems.
What dissapoints me about your system - is it doesn't have a week to view - so I cannot tell how busy my week is going to be. Will you be providing a solution to this issue?
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