Wednesday, November 10, 2010

Now you can personalise your booking page. Add you own header, icon etc. Integrate your booking page into your website.

Wednesday, May 12, 2010

Use Twitter with YouBookIn to promote your business

Did you know that you can add a YouBookIn promotional link to a tweet.
If you have a special offer or new service why not tweet your friends and tell them about it and include a link to the offer.

How do you do that?

Under the 'Promote' tab in 'My Account' we provide links to your services and staff as well as to the business. When you set up a new staff diary or service the 'Promote' page is automatically updated with a new promotional link for that person or service.

To insert a promotional link in a tweet simply copy and paste the link into the tweet. Twitter may auto shorten the URL , depending on your set-up, but the link will still work. Your client clicks on the link and will be taken straight to the booking page.

Whenever you are promoting a service on-line always include a promotional link to the offer because if your client likes the offer you want them to be able to immediately before they forget.

There is no extra charge for using promotional links, you can use them as often as you want, on your website, in emails, in tweets or on Facebook.

Don't have YouBookIn yet? We offer a free trial of our online scheduler at where you can try it out for yourself.

YouBookIn is not just an administrative tool Use it to grow your business.

Tuesday, May 11, 2010

Safe and Secure Appointments

If you look at the URL when you are using YouBookIn you will notice that the address starts with https not http like most websites. The extra S means that it is a secure site.

Https encrypts and decrypts user requests as well as the pages that are returned by the web server. The use of https protects against what is known as eavesdropping and man in the middle attacks.

This system was designed by Netscape communications Corporation to provide authentication and encripted communication and is widely used on the World Wide Web for security-sensitive communications such as banking.

Whether you are a healthcare professional or run a nail bar the security and privicy of your data is our main concern, that is why we designed YouBookIn around https rather than take the easy solution and use unsecured http.

Note: you do not need to type in https when logging in to YouBookIn you will automatically be redirected to our secure server.

Experience YouBookIn for yourself take a free trial at

Tuesday, April 27, 2010

Are You Losing Customers?

Many health care and beauty businesses spend a lot of money on marketing, trying to get new customers but are ignoring the potential to increase sales to their existing client base.

In a survey a few years ago by Mintel 47% of avid and regular users of Health and Beauty salons said that they would like to have more treatments but don't get around to organising it.

What can you do to ensure that you are not losing business because your customers didn't get around to making an appointment.

  • Always try to make the next appointment before your customer leaves the premises.
  • Ensure that your reception and telephone are always covered, staff however are expensive and this is not feasible for many small businesses.
  • Ensure you check your voicemail and e-mail frequently and follow-up promptly.
  • Make it easy for your clients to book 24/7 by offering on-line booking from YouBookIn.
  • If you already have on-line booking make sure you tell your clients, display it prominently on your web site and mention it on your voicemail.

Don't make it difficult for your clients to make appointments.

Sunday, April 11, 2010

Common Error on set-up

When you have finished setting up your on-line diary and services take a few minutes to look over your set-up, if you have entered something incorrectly it is best you spot it now rather than a customer when you are 'live'.

The most common problem we get in reported to customer service is that a customer cannot book a service with a certain therapist, the solution is simple - that therapist was not linked to that service in the diary set-up.
Every time you enter a new service you must assign staff to it, this is done under the diary tab in 'My Account'.
This feature is important as not all staff can necessarily provide all services.

In the above example Ann Marie is not trained in Reflexology or Aromatherapy so those services are not ticked against her name. Click on the above screen shot to make it larger.

YouBookIn is very easy to use and set-up, but the best system in the world -Like Carlsburg we like to think it is probably us - is only as good as the data you input into it.

So in summary - a little care and attention to detail at the set-up stage will pay dividends later. Having said that the majority of people set-up YouBookIn without any problems.

Tuesday, March 30, 2010

What is the best way to manage my lunch and other breaks?

This is a common question for our help desk. There are several different ways to manage breaks, which one suits you depends on your circumstances.

  • Block out personal time
    This option can be used to block a time in your diary to both internal and external bookings. (internal bookings are ones you make and external bookings are made by your clients on the internet).
    A time can be blocked for just one day or for a set time every day in a specified date range.

    If you have fixed break times and almost never change them then the easiest solution is to block that time well into the future, the dissadvantage is that you cannot then change just one day.

    Blocking a time on a day by day basis even though it is more work because it involves one entry per day rather than a single entry which repeats automatically, gives you total flexibility to adjust breaks on a daily basis.

  • Offline Facility

    Leaving your breaks offline but not blocking the time meansthat external appointments cannot be made during your breaks, but internal appointments can. This is probably the most popular solution as you keep tight control; of your schedule for external appointments but keep the flexibility to override your set hours imternally. An example would best illustrate this.

    Ciara works 9.00am to 5.30pm with a 30 minute lunch between 1.30 pm and 2.00pm.

    Setup the diary to make 9.00 to 13.00 online and 14.00 to 17.30 online.

    A client making an online appointment cannot now book an appointment during her lunch break. The receptionist can see when Ciara is off line and knows she should not normally book an appointment then, but can in case of emergency or for important clients.

YouBookIn is very flexable and offers a variety of options so you can set it up to best meet your businesses needs.
Detailed instructions on blocking personal time and in making times online/offline are given in our user manual.

Finally I would like to thank everybody who viewed our system at the Irish Massage Therapist Association AGM last week and I hpoe it is the start of a long and fruitful relationship with those of you who signed up.

Thursday, February 18, 2010

Setup your Staff Diaries on YouBookIn

When you first setup your youbookin account it came preset with staff diaries. This video shows how to edit or delete these presets.

You can set your staff up to receive email and/or SMS notifications of appointments made with them. You also decide whether or not to allow your clients to make online bookings on a diary by diary basis.

Note: when we refer to a diary we are referring to an individual who has a schedule or calendar - your YouBookIn account can contain up to 25 individual diaries. The Enterprise version can contain an unlimited number of diaries.

Whether you are a massage therapist or a dentist, YouBookIn can be customised to suit your business.